Terms & Conditions
Thank you for taking the time to read these terms and conditions. These terms and conditions outline the way in which The Write Design operates. Should you have any issues and concerns, please feel free to get in touch.
This website has been designed and developed in-house, and exclusively by The Write Design. I have occasionally used free, fully-licensed for commercial use, websites to download images and icons to speed up the development of this website. These websites are: Pixabay and Vecteezy.
I have occasionally worked with a company called AON Productions Ltd, who have kindly designed me some graphics for my website – these images are subject to copyright.
All images in my shop are designed by me. The mock-up images and the ones representing the actual items are all copyrighted by me – these are not bought images or downloaded from a third-party source. Under no circumstances must these images be used by you the customer. You must not download these images to your own device and use these images in any way which infringes my copyright, unless express permission has been granted. If you wish to use any of my images, please reach out to me.
Unacceptable behaviour and mis-use of this website will mean that you will be banned and your account will be permanently deleted. This means all orders that you have placed previously will be lost and all traces to do with your communication with me will cease to exist.
Please do not share account passwords and login information with others. It is your responsibility as well as mine, to safe-guard your personal information. I cannot be held responsible for login and personal data you share with others.
When placing an order through the online shop, you have until 3pm on that day to add to an existing order and I will endeavour to dispatch it in the same timeframe. Any orders placed after the 3pm cutoff will be automatically sent in the next working days’ post. Please contact me to discuss the practicalities of adding to your order.
You will only be able to cancel, and I can only offer refunds, if I haven’t started printing your order. Please kindly respect that if I have begun work, you will be unable to cancel your order and I will have to complete the work for you.
Due to the nature of my personalising service, I cannot offer refunds, unless your item arrives damaged or defective. All items are checked thoroughly before being sent out and are packaged well. You will need to provide photographs of any damaged item as well as the state of the packaging. This is so I can claim on my insurance.
When sending me your image, please make sure that it is in a high-resolution format. Please do not send any Google images as they are often low quality. Also, Google images are usually copyrighted material and therefor I cannot use them in your personalisation.
I currently collect and process the following information to better understand and communicate with my customers. This information is exclusively used by The Write Design and will not be mis-used and your data will not be sold to any third party companies.
When you buy anything from the online shop, you will be asked whether you would like to create an account, which will enable you to keep track of your orders and to provide the means of faster checkout next time you place an order. However, you do have the option to checkout as a guest, but whichever option you choose, you will need to provide your details for me to process your order accordingly.
- First and Second Name
- Company Name (optional)
- Phone Number (optional)
- Email Address
- IP Address from your device
If you choose the option to deliver your items to an alternative delivery address, I will collect and process that information as well.
Most of the personal information I process is provided to me directly by you, to help me process orders more efficiently when they come through any one of my payment gateways and through the contact forms on this website, so I can post your orders directly to the address you specify when placing your order.
You are able to remove your consent at any time. You can do this by reaching out to me and asking me to remove your account and deleting your details. This will remove all traces of all past orders and any information I hold about you.
This website uses an SSL secure certificate, also known as a https connection so you do not have to worry about your data being stolen. I do not store your bank card details on your account, as I use payment gateways to process all payment requests. Your ‘Shipping’ and ‘Billing’ addresses are stored on your account and all accounts are protected with a password that you set up when creating your account. Please do not share your account passwords with other people other than yourselves.
You can at any time change or withdraw your consent from the Cookie Declaration on this website.
Your consent applies to the following domains: www.thewritedesign.co.uk.
What are Cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help me to make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most of the online services, this website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on this website are mainly for understanding how the website performs, how you interact with this website, keeping my services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with this website.
What types of Cookies do you use?
Essential: Some cookies are essential for you to be able to experience the full functionality of this website. They allow me to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps me to understand and analyse how well the website performs and where it needs improvement.
Functional: These are the cookies that help certain non-essential functionalities on this website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help me store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
How can I control my Cookie preferences?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit Wikipedia or All About Cookies.