Terms & Conditions
Thank you for taking the time to read these terms and conditions. These terms and conditions outline the way in which The Write Design operates. Should you have any issues and concerns, please feel free to get in touch.
This website has been designed and developed in-house, and exclusively by The Write Design. I have occasionally used free, fully-licensed for commercial use, websites to download images and icons to speed up the development of this website. These websites are: Pixabay and Vecteezy.
I have occasionally worked with a company called AON Productions Ltd, who have kindly designed me some graphics for my website – these images are subject to their copyright.
Some of the images which represent a finished print and/or mock-up images in my gallery pages may include artwork which has been designed by my clients. I work with a number of clients who have their own online trading platforms and they use my services to print their designs onto my items. I will not be able to sell these items to you directly, as they are copyrighted material, unless otherwise stated. You can order these items from my clients on request.
All photographs and mock-ups in my shop have been designed and taken by me. Photographs include what the items look like, before and after print, along with physical images of my items. Mock-ups show you what your image/design will look like before the finished print. I predominantly work with sublimation, so please be aware that the mock-ups I upload are generated digitally, and may differ from the final product because of the substrate I am working with.
All images on this website are subject to my copyright – these are not bought images or downloaded from a third-party source. Under no circumstances must these images be used by you the customer. You must not download these images to your own device and use these images in any way which infringes my copyright, unless express permission has been granted. If you wish to use any of my images, please reach out to me.
I have occasionally used and bought images legally from Design Bundles, which is a platform for creative individuals like myself to buy artwork from a range of creative artists for commercial use. I have also used Etsy and Adobe stock images to purchase artwork from.
Unacceptable behaviour and mis-use of this website will mean that you will be banned and your account will be permanently deleted. This means all orders that you have placed previously will be lost and all traces to do with your communication with me will cease to exist.
Please do not share account passwords and login information with others. It is your responsibility as well as mine, to safe-guard your personal information. I cannot be held responsible for login and personal data you share with others.
You will only be able to cancel, and I can only offer refunds, if I haven’t started printing your order. Please kindly respect that if I have begun work, you will be unable to cancel your order and I will have to complete the work for you.
Due to the nature of my personalising service, I cannot offer refunds, unless your item arrives damaged or defective. All items are checked thoroughly before being sent out and are packaged well. You will need to provide photographs of any damaged item as well as the state of the packaging. This is so I can claim on my insurance.
When sending me your design or image, please make sure that it is sent in a high-resolution format. For print, the preferred resolution is 300 dpi. To ensure good quality prints, I recommend image sizes of 2000 x 2000 pixels as a minimum. I cannot accept responsibility for items that do not print well if these guidelines are not met. I will always advise you of any quality concerns before I print.
Please do not send any Google images as they are often low quality. Google images are usually copyrighted material and therefor I cannot use them in your personalisation. I do not accept any responsibility for copyright infringements related to images as you, the customer, are responsible for making sure that you are not using any copyrighted images.
If you need your order urgently, please contact me to arrange the next day postage option. If you are a print on demand customer, and the return address is in your details, unfortunately, I will not be able to claim for any missing parcels and it is up to you to purchase the items again to send to your customers. You will need to put in the claim for any loss with the parcel carrier.
All of the postage options displayed on this website are not guarantees of when your item or items will be posted to you. This is purely based on when you approve the mockup and when it is printed.
Occasionally I will issue coupon codes to you. These can only be redeemed once by you, the account holder, and cannot be used on any clearance items or to reduce shipping rates. All coupon codes cannot be redeemed for the cash equivalent. All coupon codes come with an expiry date. Once the expiry date passes, you will not be able to redeem the code from the voucher and unable to put in a claim for another code.
If you choose to redeem a coupon code, you are taking full responsibility that you are not misusing this system. If you are found to be misusing the system, you will have your account permanently suspended, or a sanction put onto your account for a length of time before you can start placing orders again.
The Write Design reserves the right to stop using coupon codes and cancel sale items at any time.
For all concerns or advise about anything covered or not covered in these terms and conditions, please feel free to contact me.
If you choose to use the DesignIt service, this is priced based on 1 design with 1 set of notes. If you choose to make more than 1 set of notes, you may be asked to place another order for the DesignIt service. You will need to order this service at the same time of your personalised gift item. If you are using your own image, you do not need to pay for the DesignIt service.
If you find that you no longer want the DesignIt mock-up as it doesn’t meet your expectations, you will receive a refund of the postage price plus item price, but the DesignIt service is non-refundable.
If you require more than 1 design, then you’ll need to pay for DesignIt for each iteration. If you need a simple variation to an existing design, for example a text or colour change, then you won’t be charged.
Please note that the DesignIt service does not include any artist work from anyone outside of The Write Design.
Last Updated On 15-Sep-2023
Effective Date 15-Sep-2023
Information I Collect:
I will collect and process the following personal information about you:
- Phone Number
- Payment Details
How I Collect Your Information:
I collect/receive information about you in the following manner:
- When a user fills out the registration form or otherwise submits personal information
- Interacts with the website
- From public sources
How I Use Your Information:
I will use the information that I collect about you for the following purposes:
- Creating user accounts
- Enforce Terms & Conditions
- Processing payments
- Manage customer orders
- Site protection
- User to user comments
- Dispute resolution
- Manage user accounts
If I want to use your information for any other purpose, I will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless I am required to do otherwise by law.
How I Share Your Information:
I will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Data collection & process
I require such third party’s to use the personal information I transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
Retention Of Your Information:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask me to share (port) your personal information to another entity, withdraw any consent you provided to me to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to me at email@example.com. I will respond to your request in accordance with applicable law.
Do note that if you do not allow me to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
The security of your information is important to me and I will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under my control. However, given the inherent risks, I cannot guarantee absolute security and consequently, I cannot ensure or warrant the security of any information you transmit to me and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with me, you may email your Grievance at The Write Design, 1 Chester Court, Hemsworth, Pontefract, WF9 4TS, email: firstname.lastname@example.org. I will address your concerns in accordance with applicable law.
Effective Date: 15-Sep-2023
Last Updated: 15-Sep-2023
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