Terms & Conditions
Thank you for taking the time to read these terms and conditions. These terms and conditions outline the way in which The Write Design operates. Should you have any issues and concerns, please feel free to get in touch.
This website has been designed and developed in-house, and exclusively by The Write Design. I have occasionally used free, fully-licensed for commercial use, websites to download images and icons to speed up the development of this website. These websites are: Pixabay and Vecteezy.
I have occasionally worked with a company called AON Productions Ltd, who have kindly designed me some graphics for my website – these images are subject to their copyright.
Some of the images which represent a finished print and/or mock-up images in my gallery pages may include artwork which has been designed by my clients. I work with a number of clients who have their own online trading platforms and they use my services to print their designs onto my items. I will not be able to sell these items to you directly, as they are copyrighted material, unless otherwise stated. You can order these items from my clients on request.
All photographs in my shop are designed by me. These photographs include what the actual items look like, along with physical images of my items. These are subject to my copyright – these are not bought images or downloaded from a third-party source. Under no circumstances must these images be used by you the customer. You must not download these images to your own device and use these images in any way which infringes my copyright, unless express permission has been granted. If you wish to use any of my images, please reach out to me.
Unacceptable behaviour and mis-use of this website will mean that you will be banned and your account will be permanently deleted. This means all orders that you have placed previously will be lost and all traces to do with your communication with me will cease to exist.
Please do not share account passwords and login information with others. It is your responsibility as well as mine, to safe-guard your personal information. I cannot be held responsible for login and personal data you share with others.
You will only be able to cancel, and I can only offer refunds, if I haven’t started printing your order. Please kindly respect that if I have begun work, you will be unable to cancel your order and I will have to complete the work for you.
Due to the nature of my personalising service, I cannot offer refunds, unless your item arrives damaged or defective. All items are checked thoroughly before being sent out and are packaged well. You will need to provide photographs of any damaged item as well as the state of the packaging. This is so I can claim on my insurance.
When sending me your design or image, please make sure that it is sent in a high-resolution format. For print, the preferred resolution is 300 dpi. To ensure good quality prints, I recommend image sizes of 2000 x 2000 pixels as a minimum. I cannot accept responsibility for items that do not print well if these guidelines are not met. I will always advise you of any quality concerns before I print.
Please do not send any Google images as they are often low quality. Also, Google images are usually copyrighted material and therefor I cannot use them in your personalisation. I do not accept any responsibility for copyright infringements related to images as you, the customer, are responsible for making sure that you are not using any copyrighted images. Please note that the final product I send you may differ from the mock-up I provide, due to the nature of the production process.
The Gift Cards which are sold on my website enable the holder of the Gift Card to purchase products sold by The Write Design on TheWriteDesign.co.uk. The Write Design Gift Cards are redeemable only against Products purchased online at TheWriteDesign.co.uk and carry no additional fees.
The Gift Cards are issued subject to the terms and conditions specified hereunder. Purchase or use of the Gift Card constitutes acceptance of these terms and conditions specified herein.
The Gift Cards will be issued for specific values as chosen by the purchaser. The Gift Cards can be redeemed for the issued value, against the price of the Products purchased by the purchaser / holder.
The price of the Gift Cards will be as mentioned on the Website. Gift cards will be issued on payment of that price by the purchaser.
The Gift Cards are not redeemable for cash and cannot be refunded or returned.
All Gift Cards bought do not have an expiry date and therefore will have the balance remaining on it until it is used. Please note that the value of your Gift Card will be taken from the grand total of your order, including the postage and packing.
If your Gift Card balance is not sufficient to purchase the order, you can use the Gift Card balance along with other available payment options on the website for the balance payable.
I may deactivate, cancel or suspend any Gift Card if I suspect fraud, unlawful activity or improper Gift Card use.
All of the above postage options are not guarantees of when your item or items will be posted to you. This is purely based on my workload, when you approve the mockup and when it is printed.
If you select a non-trackable postage option, I will provide you with proof of postage only, which cannot be used to track an item. I will not be responsible for tracking down any missing items posted in this way. It is your responsibility to contact the courier and locate your items. I recommend trackable postage options, as that way both you and I are able to locate missing items, and claim compensation.
For all concerns or advise about anything covered or not covered in these terms and conditions, please feel free to contact me.
I currently collect and process the following information to better understand and communicate with my customers. This information is exclusively used by The Write Design and will not be mis-used and your data will not be sold to any third party companies.
When you buy anything from the online shop, you will be asked whether you would like to create an account, which will enable you to keep track of your orders and to provide the means of faster checkout next time you place an order. However, you do have the option to checkout as a guest, but whichever option you choose, you may need to provide the following details for me to process your order accordingly.
- First and Second Name
- Company Name (optional)
- Phone Number (optional)
- Email Address
- IP Address from your device
- Credit and Debit Card Details (the Woocommerce payment platform, which I use to process your order and payment, gives you the option to save a debit or credit card. This data is saved and managed by Woocommerce not The Write Design, and I have no access to it. You can find more information at: https://woocommerce.com/document/woocommerce-security-faq/
If you choose the option to deliver your items to an alternative delivery address, I will collect and process that information as well.
Most of the personal information I process is provided to me directly by you, to help me process orders more efficiently when they come through any one of my payment gateways and through the contact forms on this website, so I can post your orders directly to the address you specify when placing your order.
You are able to remove your consent at any time. You can do this by reaching out to me and asking me to remove your account and deleting your details. This will remove all traces of all past orders and any information I hold about you.
This website uses an SSL secure certificate, also known as a https connection so you do not have to worry about your data being stolen. I do not store your bank card details on your account, as I use payment gateways to process all payment requests. Your ‘Shipping’ and ‘Billing’ addresses are stored on your account and all accounts are protected with a password that you set up when creating your account. Please do not share your account passwords with other people other than yourselves.
You can at any time change or withdraw your consent from the Cookie Declaration on this website.
Your consent applies to the following domains: www.thewritedesign.co.uk.
What are Cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help me to make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most of the online services, this website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on this website are mainly for understanding how the website performs, how you interact with this website, keeping my services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with this website.
What types of Cookies do you use?
Essential: Some cookies are essential for you to be able to experience the full functionality of this website. They allow me to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps me to understand and analyse how well the website performs and where it needs improvement.
Functional: These are the cookies that help certain non-essential functionalities on this website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help me store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
How can I control my Cookie preferences?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit Wikipedia or All About Cookies.