Terms & Conditions
If you do not agree to any of the statements below, please raise your concerns with us.
Please do not send sensitive data such as bank account details via email. Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent and exchanged.
Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.
If we receive any request asking for sensitive data from your account, we will always check to make sure the request came from the account holder as we will not be able to exchange any such data without doing a few randomly chosen security checks.
If you receive any emails claiming it’s from The Write Design, we will always add your account ID to the top of our emails and we will always address you by your name from the name on your account. We will never ask for sensitive data such as your sort code and account number and we will never give our sort code and account number without prior discussions with you so you can feel comfortable that we are genuine.
To help us provide an even better service, we will keep notes about every bit of communication with you and/or your business. These notes include; but are not limited to: date of expiry for your chosen service, payment details, your name and company name, your contact details and so on. For more details we hold on you, please feel free to contact us.
Your personal details are not stored in the cloud, however; they are stored on our local machine, protected with a password and only accessed by 1 person at The Write Design; the business owner – Robert Le Blond.
We will not sell or mis-use your data! We will only send you important emails in regards to your account or any of our offers that you might benefit from.
If at any time you would like to access the data we hold on you, then you must give us at least 24 hours notice in writing and signed by the account holder.
When registering a domain name, the WHOIS? library tells us if a domain name is registered or not. If the domain name is registered, personal details are shown – such as which company has registered the domain name, when it was registered and when it expires. It does show, for legal purposes, the person or organisation details to whom it is registered to. We will automatically remove your details from the online WHOIS? library for all .uk domain names. There will be a fee for hiding your personal details for other endings to domain names such as .com, .org etc.
Once your contract is due for renewal, and you choose not to renew with us, we will store your data on a secure device for up to 3 years. You may ask us to delete your data sooner.
If you buy an item from our shop, you will automatically be given an account. If you make a repeat order all ready having an account, please quote your account reference number so we can link back to it. However, you can ask us not to hold onto your data should you wish. We will endeavour to email all new accounts and welcome them to The Write Design.
All website and domain name’s are registered for a minimum of 1 year; however, you can choose to register domain names for more that 1 year if you want to.
If at any point you choose to transfer your domain name ‘IN’ or ‘OUT’ to another company – known as a ‘TAG’ change, please be aware that there might be a charge. To change the ‘TAG’ name, you must give us written confirmation, on company headed paper, and signed by the account holder. The letter must state the ‘TAG’ name and the domain name you want to move. Please note that transferring your domain name will result in loss of website until it is set up again with the new provider; emails will be deleted from the server and your account, unless you save copies of them to your devices.
Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.
All payments and monies owing are due by return, when the invoice is issued.
All hosting renewals require payment in full 14 days before your hosting subscription terminates, so we have sufficient time to process the payment. We will send you a renewal email 60 days prior to the expiry of your hosting space to remind you to do this.
If you are due a refund, this will be paid to you within 14 days.
We only accept PayPal, BACS Transfer payments, or cash on collection.
All of our travel is GPS tracked, charged at £0.42p per-mile if a vehicle is used, and we will provide you with a full report after the event. We will issue you with a record of the route we took, but not a list of every single property we delivered to.
All milage quoted are estimates only. Should we exceed the mileage that we quote for, we will charge for any additional miles used at £0.42p per-mile. Should we not use all the miles we quote for, we will refund the difference.
You may cancel the work at any time, but you will be liable for all work undertaken up until that point, and any remaining payments due on any subscriptions we have signed up to on your behalf, for example a 12 month website hosting plan.
All domain name registrations are final and therefore cannot be cancelled or changed.
At our discretion, we will offer customers discounts off subsequent purchases. These will be communicated to customers on their invoices.
These offers are applicable to our own services, not to any of our sub-contracted work, and will not apply to any money off postage costs.
All offers and rewards can not be exchanged for cash.
PayPal is our preferred method of payment, however, we do accept BACS transfers and cash on collection. Unfortunately, we do not accept credit or debit cards at the moment.
With the nature of our business, we cannot change your order after we have started the production process, without additional costs. However, we will accept changes to your order up until this point.
Regarding returns or exchanges, unless the item arrives damaged or defective we will not be able to offer a refund or exchange.
Downloaded Images, Content and Fonts can come with usability issues such as copyrights and trademarks.
Please be extra careful when you are sending images to us to use on either a personalised item, your website or the stationery we are designing for you. We cannot be held responsible for images you send to us to use – you must have the rights to use these images, or you must have a royalty free image that is open source and readily available for anyone to use, either for personal or commercial use.
We will endeavour to run a background check on any image if we feel that it is a trademarked name – unless you can proove you own the trademark, we will not be able to use it.
Please do not plagiarise anyone else’s work or idea. We will endeavour to take your concept and turn it into an original piece of art; we’ll also change the content or try to match a particular font so it doesn’t infringe anyone else’s copyright. We may sometimes have to buy a license to use an image or font, and the cost will be passed onto you, the customer.
Where we cannot buy a license to use someone else’s artwork, we may have to credit the author. This requires a link back to the original piece of artwork. We will subtly add this to your product without drawing attention to it.