Terms & Conditions

We may change our/these terms and conditions & our/this privacy policy at any time. We will attempt to let you know through our social media platforms or contacting you in the normal course of our business relationship.

If you do not agree to any of the statements below, please raise your concerns with us.

Security

Please do not send sensitive data such as bank account details via email. Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent and exchanged.

Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.

If we receive any request asking for sensitive data from your account, we will always check to make sure the request came from the account holder as we will not be able to exchange any such data without doing a few randomly chosen security checks.

Privacy Policy

To help us provide an even better service, we will keep notes about every bit of communication with you and/or your business. These notes include; but are not limited to: date of expiry for your chosen service, payment details, your name and company name, your contact details and so on. For more details we hold on you, please feel free to contact us.

Your personal details are not stored in the cloud, however; they are stored on our local machines, protected with a password and only accessed by The Write Design.

We will not sell or mis-use your data! We will only send you important emails in regards to your account or any of our offers that you might benefit from. 

If at any time you would like to access the data we hold on you, then you must give us at least 24 hours notice in writing and signed by the account holder.

When registering a domain name, the WHOIS? library tells us if a domain name is registered or not. If the domain name is registered, personal details are shown – such as which company has registered the domain name, when it was registered and when it expires. It does show, for legal purposes, the person or organisation details to whom it is registered. We will automatically remove your details from the online WHOIS? library for all .uk domain names. There will be a fee for hiding your personal details for other endings to domain names such as .com, .org etc.

Once your contract is due for renewal, and you choose not to renew with us, we will store your data on a secure device for up to 3 years. You may ask us to delete your data sooner, but you must put this in writing and signed by the account holder.

The Basics

All website and domain name’s are registered for a minimum of 1 year; however, you can choose to register domain names for more that 1 year if you want to.

If at any point you choose to transfer your domain name ‘IN’ or ‘OUT’ to another company – known as a ‘TAG’ change, please be aware that there might be a charge. To change the ‘TAG’ name, you must give us written confirmation, on company headed paper, and signed by the account holder. The letter must state the ‘TAG’ name and the domain name you want to move. Please note that transferring your domain name will result in loss of website until it is set up again with the new provider; emails will be deleted from the server and your account, unless you save copies of them to your devices.

Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.

Payments & Monies Owing

All payments and monies owing are due by return, when the invoice is issued.

All hosting renewals require payment in full 14 days before your hosting subscription terminates, so we have sufficient time to process the payment. We will send you a renewal email 60 days prior to the expiry of your hosting space to remind you to do this.

If you are due a refund, this will be paid to you within 14 days.

We only accept PayPal and BACS Transfer payments.

Leaflet Deliveries

All of our travel is GPS tracked, charged at £0.42p per-mile if a vehicle is used, and we will provide you with a full report after the event. We will issue you with a record of the route we took, but not a list of every single property we delivered to.

All milage quoted are estimates only. Should we exceed the mileage that we quote for, we will charge for any additional miles used at £0.42p per-mile. Should we not use all the miles we quote for, we will refund the difference.

Cancellations

You may cancel the work at any time, but you will be liable for all work undertaken up until that point, and any remaining payments due on any subscriptions we have signed up to on your behalf, for example a 12 month website hosting plan.

All domain name registrations are final and therefore cannot be cancelled or changed.

Rewards & Offers

At our discretion, we will offer customers discounts off subsequent purchases. These will be communicated to customers on their invoices.

These offers are applicable to our own services, and not to any of our sub-contracted work.

eBay Shop Policy

All purchases must go through our eBay shop as this protects us and yourselves.

We accept PayPal as the only payment method when using our eBay shop.

Returns & exchanges

We gladly accept returns, exchanges and cancellations, but you must follow these rules:

  • Contact us within 3 days of delivery. 
  • Send items back within 7 days of delivery.
  • Request a cancellation before item has been dispatched.

The following items can’t be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalised orders.

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
If you have any questions about your order, please don’t hesitate to contact us.
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