Terms & Conditions
We use the phrase "Us", "Our" & "We" to mean The Write Design and our services. We will sometimes use the phrase "Our", "You", "Their", "Your" "Client" or "Clients" to mean you the customer/client of The Write Design.
Should you all ready be an existing client or thinking about being one of ours, and therefore you do not agree to some or all of our terms, please raise your concerns with us, and we will be more than happy to discuss them with you.
Personal data and storage
Websites that display a padlock symbol in the address bar of your browsers window means that the website you are viewing is secure and any data transmitted through the site is encrypted. When we put a website live, we will always display the secure padlock symbol on ours and our clients website. This gives our clients and their customers the confidence that theirs and their customers data is transmitted securly. It is the clients responsibilty to take steps in making their own T&C's and upload them onto their website.
With every call, email and order, we keep notes. These notes include your account ID and date the account was set up, the business category you fall under, your name, company name, address, telephone numbers, email and website addresses, which platform your website is hosted on, the date when a service was set up and expiry of that service, what emails have been set up under your domain name, payment activity (cost of each service and when they are due to be paid and if they have been paid), invoice sent date, paid date and how we received payment, any cheque and order numbers, any correspondence which have been sent such as renewal and reminder letters and finally any other notes such as user names and passwords so we can log in easily to other software to either upload/download websites, or the setting up of online shops.
All this data is protected with a password and only accessible to those within our organisation. You may, if at any time, want to see what notes we hold on you. You must give us at least 24 hours notice in writing and signed by the account holder. If the account holder wishes to appoint someone or a department from their organisation to oversee projects and to have authority on their account, you must make us aware. If the account holder appoints someone or a department to oversee projects on their companies behalf after contracts have exchanged, the account holder must inform us in writing. The appointed person or department and account holder both need to sign to agree.
Information such as your name and address are stored online in the whois? library when registering for such services like your domain name. You may opt out of this at anytime. Further costs may be incurred.
We use Google Analytics, Google Webmaster Tools along with other such programs to track traffic on our and our clients websites. You have the option to change your cookie settings at any time through your web browser settings and disable the use of tracking your movements throughout websites you visit. You must consult your web browsers settings to adjust what you share.
Our Google Analytics, Google Webmaster tools and other such data tracking software are protected with a 2 step verification process. This means if an account is accessed from an unknown source, we will be made aware straight away with a text and/or email. We’ll act instantly by changing the password for that account.
Registering your domain name, setting up websites/hosting space & other services
All domain name registrations are final and therefore cannot be cancelled and/or changed. It is ultimately your responsibility to make sure that you are happy with your chosen domain name and make sure that it is spelt correctly. We will however confirm with you that it is correct before registering it.
If at any point you choose to transfer your domain name to a third party company - known as a “TAG Change”, as long as there isn’t any money outstanding on your account, we will be more than happy to change the TAG for you. You must give us written confirmation from the account holder or the appointed person/department. This letter must state the name of the TAG you would like to transfer it to. It is your responsibility to make sure that the TAG name is right. You will find the TAG name by contacting the company who is going to manage your domain name. Please note that transferring domain names will result in loss of website, emails and any other services you have on that domain name.
When transferring your domain name in to us or out to another company, please note that you may incur a cost. We may have a cost from our web hosting suppliers to do so or you may have a cost from the company you are moving to. It is your right to move company, but please be aware of further costs that may incur.
All domain names are included in the set up of all web hosting space. Websites are renewed at yearly intervals. If you only want the domain name and not the web hosting space to go with it, you can decide how long you want the domain name registered for.
Payments & Monies Owing
You may be asked for a non-refundable deposit or full payment before either your contract is renewed or work can be started on your new project. Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.
All payments and monies owing are due within 30 days of the invoice being sent. If payment is not received within 30 days of the invoice, a payment reminder will follow. This will ask for payment to be received within 14 days. Failure to pay during the 14 days, a further reminder letter will be issued giving you a further 7 days to clear your account or contact us to discuss. Failure to pay within the 7 days, your account may be suspended which means your website and emails will be effected.
For any printable work such as business cards, leaflets, brochures etc. full payment must be received first before going to the printers.
If you are due a refund, this will be paid to you within 14 days.
Cancellations & Disputes
You have the right to a cooling-off period of up to 14 days to cancel your account, If you have incurred costs to us, they must be paid in full even if you are in the cooling-off period. Work will not commence until after the 14 days cooling-off period unless you specifically state on the "Get a Quote" form. If work has all ready started and you later decide that you do not want to carry on with the project during the 14 day period, an admin fee may be charged. This is usually 14% or 50% of the quoted price plus any incurred costs.
After the 14 days cooling-off period, all cancellations are subject to a 50% admin fee.
All domain name registrations are exempt from a cooling-off period.
All accounts and websites will be backed up on a secure device for up to 3 years. Should you later wish to reinstate your cancelled account and website during the 3 years, you can pick up from where you left off as long as all monies owing is settled in full first. After the 3 years, all accounts and back up data will be securely deleted. Should you wish to reinstate your account and website after the 3 years, you will need to re-apply by getting another quote.
At the end of your contract, you will be sent a renewal reminder by email, 60 days before renewal is due. Websites and Domain Names will not be renewed without your consent by either the account holder or person/department you have chosen to oversee projects on your behalf.
We cannot guarantee a fixed price throughout your contracted length of time with us. We will however inform you of price changes should they occur. Please keep looking on our social media platforms as this will be where we will post all relevant news and updates.
Please note that Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent out. Any views or opinions presented are solely those of the author and do not necessarily represent those of The Write Design unless otherwise specifically stated.
Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.
Any large files we send by email, may be sent via another means. It is your responsibility to check your junk mail regularly should our emails end up in your filter.
Cookies are files sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our website
The Write Design uses the following cookies on this website, for the following purposes:
- Google Analytics
- Google Webmaster Tools
The Write Design also uses Google Webmaster Tools. Google Webmaster Tools is a really valuable instrument for SEO. It gives us vital data about all important SEO aspects of a site. It helps us to better understand what keywords are being used to search for a specific product or service.
We can also find broken links, if a site is infected with malware and we can also discover any crawl errors. This is one way we can keep track of how healthy our and our clients' website is.
If you do not agree with this website placing cookies on your computer, or you wish to remove cookies, you will need to refer to your browser settings.
Please note: blocking cookies may have a negative impact upon the usability of some websites.