Terms & Conditions
Should you all ready be an existing client or thinking about being one of ours, and therefore you do not agree to some or all of our terms, please raise your concerns with us, and we will be more than happy to discuss them with you.
Please do not send sensitive data such as bank account details via email. Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent and exchanged between you and your customers.
Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.
If we receive a request out-of-the-blue, asking for sensitive data, we will always check to make sure the request came from you by getting you to confirm a few randomly chosen questions in relation to your account. We may even send a message to the telephone number associated with your account to make sure that it is you, who has sent the request for information.
When we put a website live, we will always add an extra layer of security completely free of charge. We will always add the HTTPS version to your website - this means any data transmitted through your website is encryted. This is shown by the padlock symbol in the URL of your browsers window.
With every call, email and/or order, we keep notes. These notes include, but are not limited to, your name, company name, address, telephone numbers, email and website address, payment info, and notes in regards to communication with your business.
Your personal data is kept on our local machine, protected with a password and only accessible by those who work for The Write Design. We will not sell or mis-use your data. If at any time you would like to access your account records, you must give us at least 24 hours notice in writing and signed by the account holder. We cannot be held responsible should a person phone or email us from your organisation who doesn't have permission to speak to us in regards to your account.
When you register a domain name, your personal information such as your contact details will be stored online in the who is library. This means that if anyone is searching for your domain name to see if it is available to register for themselves, they will be able to see who has registered it. We will always opt you out automatically when we register a domain name for you at no cost to yourself - this only applies to all .uk domain name registrations. For all other domain name endings, a further cost might be incurred.
If you decide not to use us in the future, we will store your data on a secure device for up to 3 years. You may ask us to delete your data sooner, but you must put this in writing from the account holder.
When purchasing a website and domain name, you are entering into a 12 month contract. All domain name registrations are final and therefore cannot be cancelled and/or changed.
If at any point you choose to transfer your domain name to a third party company - known as a “TAG Change”, as long as there isn’t any money outstanding on your account, we will be more than happy to change the TAG for you. You must give us written confirmation, on company headed paper, and signed by the account holder. This letter must state your domain name, and the TAG name you would like to change it to. You will find the TAG name by contacting the company who is going to manage your domain name. Please note that transferring domain names will result in loss of website, emails and any other services you have attached to it. Please note that there maybe a cost of changing the TAG name with either party.
Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.
Payments & Monies Owing
Before work can start on your project, we require a 50% non-refunable deposit - the rest of the payment must be received once the work is complete and/or before we send work to our third-party printing company we use to do all of our bulk-printing jobs.
In regards to our leafleting service, full payment, plus any estimated mileage, must be paid before leafletting can start. Read our Leaflet Distribution & Marketing Service section for more information.
All payments and monies owing are due within 30 days of the invoice being sent. Failure to pay after the 30 days will result in the job being holted until all payments are made.
All hosting renewals require payment in full 14 days before your hosting subscription terminates, so we have sufficient time to process the payment. We will send you a renewal email 60 days prior to the expiry of your hosting space to remind you to do this.
If you are due a refund, this will be paid to you within 30 days.
* Leafletting Distribution & Marketing Service
All of our travel is GPS tracked, charged at £0.45p per-mile if a vehicle is used, and we will provide you with a full report after the event. We will issue you with a record of the route we took, but not a list of every single property we delivered to.
Cancellations & Disputes
You may cancel the work at any time, but you will be liable for all work undertaken up until that point, and any remaining payments due on any subscriptions we have signed up to on your behalf, for example a 12 month website hosting plan.
Buying from our Online Store
- Shipping & Payment Info
All items will be posted first class and signed for unless you arrange to collect the item personally. We also offer a delivery service if you live within a 10 mile radius of Hemsworth, but the cost of posting the item to you will be charged to cover our fuel costs.
For all bespoke designs, full payment must be received before dispatch.---
- Return Policy
All returns must be received within 14 days from the date you receive the item.
Buyer pays the return postage.
The item must be returned in the same condition as originally sent.
Postage will not be refunded and a 50% admin fee will be charged to cover some of our outlay costs.---
Cookies are files sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our Website
The Write Design uses the following cookies on this website:
- Google Analytics
- Google Webmaster Tools
The Write Design also uses Google Webmaster Tools. Google Webmaster Tools is a really valuable instrument for SEO. It gives us vital data about all important SEO aspects of a website. It helps us to better understand what keywords are being used to search for a specific product or service online so we can implement the data anyalysed to better improve our SEO strategies.
We can also find broken links, if any security issues have been detected and we can also discover any crawl errors from search engines. This is one way we can keep track of how healthy our website is.
If you do not agree with this website placing cookies on your computer, or you wish to remove cookies, you will need to refer to your browser settings.
Please be aware that blocking cookies may have a negative impact upon the usability of some websites.