Terms & Conditions
Should you all ready be an existing client or thinking about being one of ours, and therefore you do not agree to some or all of our terms, please raise your concerns with us, and we will be more than happy to discuss them with you.
Personal data and storage
When we put a website live, we will always add an extra layer of security completely free of charge. We will always add the HTTPS version to your website - this means any data transmitted through your website is encryted. This is shown by the padlock symbol in the URL of your browsers window.
Please do not send sensitive data such as bank account details via email. Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent and exchanged between you and your customers.
Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.
With every call, email and order, we keep notes. These notes include, but are not limited to, your name, company name, address, telephone numbers, email and website addresses, payment info, cheque and PO numbers, and notes in regards to communication with your business.
Your data is kept on our local machine, protected with a password and only accessible by those who work for our organisation in-house. If at any time you would like to access your account records, you must give us at least 24 hours notice in writing and signed by the account holder. If the account holder wishes to appoint someone or a department from their organisation to oversee projects and to have authority on their behalf to make dissions, the account holder must inform us in writing. The appointed person or department and account holder both need to sign to agree.
Information such as your name and address are stored online in the whois? library when registering for such services like your domain name. You may opt out of this at anytime. Further costs may be incurred.
When purchasing a website and domain name, you are entering into a 12 month contract.
All domain name registrations are final and therefore cannot be cancelled or changed.
If at any point you choose to transfer your domain name to a third party company - known as a “TAG Change”, as long as there isn’t any money outstanding on your account, we will be more than happy to change the TAG for you. You must give us written confirmation, on company headed paper, and signed by the account holder or the appointed person/department. This letter must state your domain name, and the TAG name you would like to change it to. You will find the TAG name by contacting the company who is going to manage your domain name. Please note that transferring domain names will result in loss of website, emails and any other services you have on that domain name, currently. Please note that there maybe a cost of changing the TAG name with either party.
Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.
Payments & Monies Owing
All payments and monies owing are due within 30 days of the invoice being sent.
You will be asked for a non-refundable deposit of 50% before work can start on your project. The rest of the 50% must be received after work finishes on your project and before hand-over of the work, before any work goes live or starting the door-to-door marketing campaign.
All of our travel is GPS tracked and we will provide you with a full report after the event.
All postage and travel mileage will be charged if travel exceeds 10 miles from our head office based in Pontefract. Nothing will be shipped to you or go live on the web until all payment for all the goods have been paid for.
All renewal payments must be received first, before your domain and/or website gets renewed.
If payment is not received within 30 days of the invoice being sent, a payment reminder will follow. This will ask for payment to be received within a further 14 days. Failure to pay during the 14 days, a further reminder letter will be issued giving you a further 7 days to pay. Failure to pay within the 7 days, your account may be suspended which means your website, emails and your project will be effected. Please see the renewals section as different rules apply.
If you are due a refund, this will be paid to you within 14 days.
Cancellations & Disputes
You have the right to a cooling-off period of up to 14 days to cancel your account. If you have incurred costs to us, they must be paid in full even if you are in the cooling-off period.
After the 14 days cooling-off period, all cancellations are subject to a 50% admin fee.
All data will be backed up on a secure device for up to 3 years. You may ask us to delete your data sooner, but you must put this in writing from the account holder or person/department that you have chosen to oversee projects on your behalf.
If your account becomes cancelled or your domain name and/or website gets cancelled because of non-payment of your account, there may be a further cost to have the account set back up or to set up your domain name and/or website. This cost will be discussed with you prior to being set back up.
When we receive the renewal reminder email from our web hosting company in regards to your domain name and/or website, we will write to you 60 days prior to the expiry. We will send you the invoice, too, which needs to be paid within 2 weeks of the renewal reminder email being sent. Failure to pay within the 2 weeks may result in further costs being passed from our web hosting company to you. If 60 days has approached and payment still hasn't been received, your domain name and/or website may be affected.
The 14 and the 7 day letters do not apply to renewals as we are working within our web hosting company guidlines.
If you only pay the domain name and/or website costs, and not the further costs you have incurred to us, your website and/or domain name will not be renewed without these additional costs being recuperated.
Leaflet Distribution and Marketing Service
For all printed-related services, such as business cards, leaflets and flyers, brochures etc, we use a third-party company to manage our printing. We will always try and give you the best and most affordable quote for all your printing needs.
For all areas where a vehicle is needed, 45p a mile travel expenses will be charged if travel exceeds 10 miles from our head office based in Pontefract. We are happy to travel anywhere within the UK and so understand that overnight stays will be part of the job.
The printing quote starts from £22.00. All printing work will be printed on A5 paper, 135gsm paper weight, single-sided and 500 copies. If you have any other requirements, please advise and we can provide you with an alternative quote based on your specific requirements. Please be aware that the printing job may go up or down slightly as we use a third-party printing company to manage our bulk-printing jobs. We will always try and give you the best prices available when printing.
Cookies are files sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our website
The Write Design uses the following cookies on this website, for the following purposes:
- Google Analytics
- Google Webmaster Tools
The Write Design also uses Google Webmaster Tools. Google Webmaster Tools is a really valuable instrument for SEO. It gives us vital data about all important SEO aspects of a site. It helps us to better understand what keywords are being used to search for a specific product or service online.
We can also find broken links, if any security issues have been detected and we can also discover any crawl errors from search engines. This is one way we can keep track of how healthy our websites are.
If you do not agree with this website placing cookies on your computer, or you wish to remove cookies, you will need to refer to your browser settings.
Please be aware that blocking cookies may have a negative impact upon the usability of some websites.