Terms & Conditions
Should you all ready be an existing client or thinking about being one of ours, and therefore you do not agree to some or all of our terms, please raise your concerns with us, and we will be more than happy to discuss them with you.
Personal data and storage
When we put a website live, we will always add an extra layer of security completely free of charge. We will always add the HTTPS version to your website - this means any data transmitted through your website is encryted. This is shown by the padlock symbol in the URL of your browsers window.
Please do not send sensitive data such as bank account details via email. Internet communications are not secure and therefore The Write Design does not accept any legal responsibility for the contents of any emails being sent and exchanged between you and your customers.
Emails and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering it to the intended recipient, please be advised that you have received the email in error and that any dissemination, distribution, copying or use is strictly prohibited.
With every call, email and order, we keep notes. These notes include, but are not limited to, your name, company name, address, telephone numbers, email and website addresses, payment info, cheque and PO numbers, and notes in regards to communication with your business.
Your data is kept on our local machine, protected with a password and only accessible by those who work for our organisation in-house. If at any time you would like to access your account records, you must give us at least 24 hours notice in writing and signed by the account holder. If the account holder wishes to appoint someone or a department from their organisation to oversee projects and to have authority on their behalf to make dissions, the account holder must inform us in writing. The appointed person or department and account holder both need to sign to agree.
Information such as your name and address are stored online in the whois? library when registering for such services like your domain name. You may opt out of this at anytime. Further costs may be incurred.
When purchasing a website and domain name, you are entering into a 12 month contract.
All domain name registrations are final and therefore cannot be cancelled or changed.
If at any point you choose to transfer your domain name to a third party company - known as a “TAG Change”, as long as there isn’t any money outstanding on your account, we will be more than happy to change the TAG for you. You must give us written confirmation, on company headed paper, and signed by the account holder or the appointed person/department. This letter must state your domain name, and the TAG name you would like to change it to. You will find the TAG name by contacting the company who is going to manage your domain name. Please note that transferring domain names will result in loss of website, emails and any other services you have on that domain name, currently. Please note that there maybe a cost of changing the TAG name with either party.
Sometimes work maybe subject to an extra charge if you fundamentally change your requirements. It maybe necessary to re-cost the job.
For all printed-related services, such as business cards, leaflets and flyers, brochures etc, we use a third-party company to manage our printing and therefore we supply you with a seperate quote for all printing jobs.
Payments & Monies Owing
All payments and monies owing are due within 30 days of the invoice being sent - please note that renewals are exempt from the 30 days to pay the invoice and the 14 & 7 day reminder emails. You might be asked for payment earlier to fit in with the renewal schedule.
You might be asked for a non-refundable deposit or full payment upfront, before services can commence or renew.
If payment is not received within 30 days of the invoice, a payment reminder will follow. This will ask for payment to be received within 14 days. Failure to pay during the 14 days, a further reminder letter will be issued giving you a further 7 days to pay. Failure to pay within the 7 days, your account may be suspended which means your website and emails will be effected.
For any printable work such as business cards, leaflets, brochures etc. full payment must be received first before going to the printers.
If you are due a refund, this will be paid to you within 14 days.
Cancellations & Disputes
You have the right to a cooling-off period of up to 14 days to cancel your account. If you have incurred costs to us, they must be paid in full even if you are in the cooling-off period. Work will not commence until after the 14 days cooling-off period unless you tell us otherwise. If work has all ready started and you later decide that you do not want to carry on with the project during the 14 day period, an admin fee may be charged. This is 14% of the quoted price plus any incurred costs.
After the 14 days cooling-off period, all cancellations are subject to a 50% admin fee.
All data will be backed up on a secure device for up to 3 years. You may ask us to delete your data sooner, but you must put this in writing from the account holder or person/department that you have chosen to oversee projects on your behalf.
At the end of the 12 month contract, we will send you a renewal reminder and invoice by email, 60 days before renewal is due. You must let us know whether you want to renew for a further 12 months within two weeks of the renewal reminder email being sent to you. Services will not be renewed without the account holders consent.
Cookies are files sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on our website
The Write Design uses the following cookies on this website, for the following purposes:
- Google Analytics
- Google Webmaster Tools
- Add This
The Write Design also uses Google Webmaster Tools. Google Webmaster Tools is a really valuable instrument for SEO. It gives us vital data about all important SEO aspects of a site. It helps us to better understand what keywords are being used to search for a specific product or service online.
We can also find broken links, if any security issues have been detected and we can also discover any crawl errors from search engines. This is one way we can keep track of how healthy our websites are.
If you do not agree with this website placing cookies on your computer, or you wish to remove cookies, you will need to refer to your browser settings.
Please note: blocking cookies may have a negative impact upon the usability of some websites.